Terms and Conditions for Mike Sherwood Ltd

1. Agreement to Terms

By completing the direct debit form, making an online payment, or using any other form of payment, you agree to these Terms and Conditions. Making a payment indicates that you have read, understood, and accepted these terms.

2. Confidentiality

All personal and business information shared during coaching sessions will be treated with strict confidentiality. We will not disclose this information to third parties without your explicit consent, unless required by law, to comply with legal obligations or to prevent harm to you or others.

3. Payment Policy

  • Coaching packages, meeting fees and monthly retainers are charged as fixed fees, reflecting the flexible nature of support provided across the term.
  • Fees are due in full regardless of fluctuations in the level of support provided in any given month.
  • Payments are non-refundable unless required by statutory consumer protection laws.
  • In the event of early cancellation of a package, a credit note for the unused portion will be issued, valid for 12 months from the date of issue. This credit is non-transferable.
  • Overdue payments may incur interest at 4% above the Bank of England base rate until settled.

4. Client Responsibilities

Clients remain solely responsible for decisions affecting their personal and professional lives. Mike Sherwood Ltd accepts no liability for any outcomes, including financial loss, that may arise following coaching sessions. Our role is advisory; the implementation of the strategies discussed remains the client’s responsibility.

5. Fee Adjustments

If the average support exceeds the stated amount within your proposal per month, Mike Sherwood Ltd reserves the right to review and adjust fees accordingly. Additional hours may be billed separately at an agreed rate.

6. Commitment to Coaching

While completing tasks or exercises between sessions is optional, doing so will enhance progress towards achieving your goals. Clients should attend scheduled sessions promptly. Sessions cancelled with less than 48 hours’ notice may not be rescheduled or refunded.

7. Online Course Terms

  • Full payment is required to access online courses.
  • Course content is for personal use only and must not be reproduced or shared without written permission from Mike Sherwood Ltd.
  • Refunds are not available for online courses unless otherwise required by law.
  • We reserve the right to modify course content without prior notice to maintain accuracy and relevance.

8. Data Protection

Both parties agree to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Mike Sherwood Ltd acts as the data controller for your personal data, which will be processed in accordance with our Privacy Policy.

9. Limitation of Liability

Mike Sherwood Ltd is not liable for indirect, incidental, or consequential damages arising from coaching or course participation. Our total liability shall not exceed the fees paid for services in the 12 months preceding the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10. Force Majeure

Mike Sherwood Ltd will not be responsible for delays or failures in performance due to circumstances beyond our control, including natural disasters, acts of government, strikes, or pandemics.

11. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be published on our website, and continued use of our services constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

The laws of England and Wales govern these Terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us

For any queries regarding these Terms and Conditions, please contact:

Mike Sherwood Ltd
Unit 30, Innovation Centre, Highfield Drive, St Leonards On Sea, East Sussex, TN38 9UH, United Kingdom
Email: mike@mikesherwood.co.uk
Company Number: 15204613